Privacy Policy

Last update: July 27, 2020

Thank you for choosing to be part of our community at ESFEDAN Saffron Co. (“Company”, “Esfedan Group”, “Esfedan”, “we”, “us”, or “our”). ESFEDAN Saffron Co. operates a website at (the “Website”). When you visit our website, and more generally, use any of our services (the “Services“, which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously.

In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events. We will not use or share your information with anyone except as described in this Privacy Policy.

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at

What information do we collect?

We collect information from you when you register on our Website, place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: full name, e-mail address, country name and phone number. You may, however, visit our site anonymously.

We also collect information that your browser sends whenever you visit our website. This information does not reveal your specific identity (like your name or contact information) but may include information about your computer and internet connection, including your Internet Protocol (IP) address, operating system, and browser type, device characteristics and referring website domain name. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Will your information be shared with anyone?

Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for business purposes (e.g., to provide the products that you have ordered or requested, to process orders, to send order confirmations and to provide customer service) or for any of these reasons:

  • Auditing
  • Detecting fraud
  • Debugging
  • Internal research
  • Quality control

We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact by emailing

  • Communicate and Chat with Users
    • activeCampaign
    • Hubspot
  • Web and Mobile Analytics
    Google Analytics

How do we use your information?

We use personal information collected via our Website for a variety of business purposes described below:

  • To provide the products that you have ordered or requested, to process orders, to send order confirmations and to provide customer service.
  • To contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications from us.
  • We may also use personal data on an aggregate level to evaluate response rates to our email messages and to determine what links are most useful to our customer base.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

Examples of how we use non-personal information about users of our Websites:

  • We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent. We use this information to improve our website.
  • Your IP address, browser and referring website site domain name may be logged every time you visit our Websites. This data is used for the analysis of load information and maximizing the efficiency of our servers.
  • We may also provide you the opportunity to subscribe to email newsletters and other email communications. You may unsubscribe by following the instructions provided in each email communication.

The non-personal information that we collect on our Websites is information that by itself cannot be used to identify or contact you, such as anonymous statistical data relating to the use of this Website.

If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you wish to delete your personal information, you can do so at any time by emailing

Do we use cookies?

Yes. Cookies are small piece of information that a site or its service provider transfers to your hard drive through your web browser (if you allow) while you are at the sites. We use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. ESFEDAN may also employ service providers to help us collect and understand our website usage data.

We use cookies to:

  1. Understand and save user’s preferences for future visits.
  2. Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you wish to remove cookies provided by ESFEDAN, please check your browser’s settings and Help section for instructions for removing cookies from your browser. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

If you simply want to browse, you do not have to accept cookies from our site.

Website usage and log data: Log and usage data is service-related, diagnostic usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Our website tracks usage data, including, for example, your IP address, your browser type and version, which pages you view, which page, if any, linked you to our site, and which link, if any, you follow off of our site. We use this data to better understand website activity to improve our site offerings, to reconstruct activity from a session or by a user, for troubleshooting and issue resolution purposes. We may also use this data to provide you a more personalized website experience, assistance with technical support questions, and to send you special offers, product and service updates, or other promotional materials that are relevant and tailored to your interests. We do not share your information with outside companies for their promotional use. We do not track URLs that you type into your browser, nor do we track you across the Internet once you leave our site.

You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information by emailing

Controls for DO-NOT-TRACK features

You may be using an Internet browser that has the ability to communicate your privacy preferences to the website, including requests not to track your usage and browsing history. Currently, ESFEDAN website does not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. ESFEDAN may track your activity on these websites and use that information as provided in this policy.

Service providers

We have established relationships with select third party vendors to best serve our customers and to operate our Websites. We may employ such companies and individuals to perform functions such as: facilitating our Service, providing the Service on our behalf, performing Service-related services or assisting us in analyzing how our Service is used, hosting and operating the Websites, providing Website evaluation services, order processing, fulfillment and shipping services, fraud protection and credit risk reduction, product customization, data analysis and data cleansing, receiving customer feedback, and providing customer service

These third parties have access to your Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Your information choices

You can control the use of your personal information for purposes other than to fulfill your request or as is required to provide our services to you. For example, on occasion, we may contact you about sales, and special offers if you agreed to be included in our email lists or otherwise provided us with your information. To unsubscribe from emails, follow the Unsubscribe link in the email communication you received from us.

How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please email us at

Do we make updates to this notice?

By visiting our Website or providing us with your information, you signify your consent to the information collection, use, and sharing practices described in this Privacy Policy. We may update this privacy notice from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

How to contact us about your data

If you have questions or comments about this notice, we provide multiple methods for you to contact us. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns.

Please include your phone number when contacting us by mail so that we can promptly fulfill your request.

By email:

By Mail:

Attn: Client Relations/Privacy Policy,

Calle Miguel Yuste, 29